Conditions

1. The guest accommodation contract is concluded as soon as the room and/or event room has been ordered and confirmed verbally or in writing.

2. The hotel will usually confirm the booking in writing, unless due to the short notice of the booking, only a verbal confirmation can be made.

IV. Services, prices, payment

1. The scope of the services can be found in the respective description of the booking. Verbal additional agreements made in advance that change the scope of the contractual service require express, written confirmation from Landhotel Buller.

2. Content or organizational changes or deviations from the seminar/conference arrangement that become necessary during the implementation of the seminar/conference may be made to the extent that these are not significant or do not affect the overall structure of the contract.

3. The hotel is obliged to keep the rooms/event rooms booked by the customer available and to provide the agreed services. If the reserved room/event room is not provided, the landlord is obliged to pay compensation to the customer or to name equivalent accommodation/space.

4. The customer is obliged to pay the hotel’s applicable or agreed prices for the provision of rooms and event rooms as well as the other services used by him.

5. All agreed prices include the respective statutory VAT.

6. All hotel bills must be paid on the day of departure at the latest. Customer invoices are only created based on prior cost assumption confirmations and are payable without deductions within 10 days of receipt of the invoice. In the event of default, the hotel is entitled to charge default interest at a rate of 5% above the respective base interest rate. The hotel reserves the right to prove higher damages and the customer reserves the right to prove lower damages.

V. Cancellation/cancellation by the customer

1. Cancellations must be made in writing to meet the deadline. The customer can withdraw from the contract free of charge if a date for free withdrawal has previously been agreed in writing between the hotel and the customer.

2. In general, the hotel recommends that the customer take out travel cancellation insurance.

3. If the contractual services are not used, the guest is obliged to pay the agreed or usual price, less the expenses saved by the landlord. The savings amount to 20% of the overnight price for overnight stays with or without breakfast, 30% for half board and 40% of the pension price for full board.

4. The hotel is obliged in good faith to allocate unused rooms to someone else if possible in order to avoid cancellations.

5. Until the room is rented to someone else, the guest must pay the amount calculated in accordance with Section V.3 for the duration of the contract.

VI. Cancellation/cancellation by the hotel

1. The hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons if force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible
– or rooms/event rooms are booked with misleading or false information about essential facts, e.g. the identity of the customer or the purpose
– or the hotel has reasonable grounds to believe that using the hotel service could endanger the smooth running of the business, the security or the public reputation of the hotel.

2. If the hotel withdraws with justification, the customer has no right to compensation.

VII. Place of jurisdiction

1. The exclusive place of jurisdiction is the place of business.